FAQs - Resort

Here you can find our answers to frequently asked questions about our Resort (general inquiries, about reservations, about rooms, questions during your stay, policies and conditions, and payments):

Frequently Asked Questions Resort - General

How many rooms do you have? We have 292 rooms, with various categories.

What are the reception / concierge hours? We have a 24-hour concierge service.

Do you have a bellhop service? Yes, we have a bellhop service.

Can delivery be received in the rooms? No, delivery cannot be received in the rooms.

Do you have an electric car charger? Yes, we have one at no additional cost. Access is requested at Valet Parking.

Frequently Asked Questions Resort - Reservations

How can I find out about room availability and rates? You can check our availability and rates here: Enjoy Punta Del Este,, or contact our reservations department at +(598) 93 656 973 or [e-mail].

Do you have packages with rooms? What are the prices? Yes, we have packages with airfare and transfers; to check availability and rates, you can contact our Brazil office at [phone] or [e-mail]. We also have romantic packages and packages with half board; to check availability and rates, you can contact our Reservations Department at +(598) 93 656 973 or [e-mail].

Do you have room promotions? What are the prices? Yes. You can check with our reservations department for active promotions at +(598) 93 656 973 or [e-mail], from Brazil at ([phone] or [e-mail], from Argentina, Chile, and Paraguay at ([phone] or [e-mail]

Are there discounts on rooms for birthdays or anniversaries? For your birthday, we offer a 15% discount on the room rate + upgrade subject to availability at check-in + chocolate amenity with a birthday card. For anniversaries, we have several romantic package options:

• Basic Romantic Package: Accommodation in a renovated double room + decoration with petals and towels + late check-out subject to availability.
• Romantic Package with Wine: Accommodation in a renovated double room + decoration with petals and towels + late check-out subject to availability + cheese and cold cuts platter with Altos del Plata red wine.
• Romantic Package with Champagne: Accommodation in a renovated double room + decoration with petals and towels + late check-out subject to availability + large Chandon + chocolates.

How can I request a King bed in my reservation? You can make the request at the time of booking, but confirmation is subject to availability at check-in.

Is parking included in my room reservation? We have free outdoor parking, subject to availability (located on the sides of the hotel), and valet parking service with an additional cost during high season. Covered parking is subject to availability upon arrival.

Can reservations be transferred to another person? We do not accept name changes on reservations. Reservations must be in the name of an adult over 18 years of age who will be staying. We accept payments from people who will not be staying for reservations of another person. Example: a child who gives a stay as a gift to their parents. The reservation is made in the parent's name, even if the child pays.

I want to know what type of bed my room reservation includes. It is not possible to know what type of bed the room has until check-in, as the type of beds is subject to availability at that time.

I want to know what view my reserved room has. All our rooms have a partial view of Mansa Beach.

What is the meal plan for the rooms? Do you have half board? Do you have full board? The meal plan depends on the reserved rate. It may include breakfast or half board. We do not have an all-inclusive or full board plan. The cost of half board at Las Brisas is USD 38 for adults, USD 19 for children aged 5 to 11, and USD 10 for children under 4. It includes the Chef's Suggestion (appetizer + main course + dessert + 1 water or soft drink). On days when we have a themed buffet, guests can use that service. In cases where the guest does not want that option, we offer a special chef's suggestion menu.

How many people are allowed in the same room? Up to 4 people are allowed with the following maximum combinations:

• 3 adults plus one child under 11 years old.
• 2 adults plus two children under 11 years old.
• 1 adult and three children under 11 years old. We do not accept 4 adults in the same room except for specific promotions in existing beds.

What is the cost of an extra bed? The cost of an extra bed is USD 60 per night (includes breakfast and spa access. It is a single rollaway bed).

I want to book a room for Christmas. You can do so with a minimum number of nights through the Enjoy Punta Del Este link, or you can check rates and availability with our reservations department for active promotions at +(598) 93 656 973 or [e-mail], from Brazil at ([phone] or [e-mail], from Argentina, Chile, and Paraguay at ([phone] or [e-mail].

I want to book a room for New Year's Eve. For New Year's Eve, our Resort is not available for sale.

How can I do the web check-in? You can do it here: https://pwa.civitfun.com/hotel/checkin/53237/

Where can I get my reservation number to do the web check-in? You can get your reservation number by contacting our reservations department at +(598) 93 656 973 or [e-mail], from Brazil at ([phone] or [e-mail], from Argentina, Chile, and Paraguay at ([phone] or [e-mail].

The web check-in is not working, what do I do? Web check-in can be done up to 24 hours before check-in. To do so, you need your reservation confirmation number, which is provided by our reservations department at +(598) 93 656 973 or [e-mail], from Brazil at ([phone] or [e-mail], from Argentina, Chile, and Paraguay at ([phone] or [e-mail]. If you still have trouble doing it, you can contact our Guest Services department at +(598) 94 909 000 or [e-mail].

What is the contact information for the commercial offices in Argentina? What is the contact information for the commercial offices in Brazil? The contact information for our offices in Punta del Este, Uruguay is +(598) 93 656 973 or [e-mail], in São Paulo, Brazil is ([phone] or [e-mail], in Buenos Aires, Argentina is ([phone] or [e-mail].

Frequently Asked Questions Resort - Rooms

Do you have triple rooms? Three people can stay, but our rooms have up to two Queen beds. The extra bed is a single rollaway bed measuring 0.93 m wide x 1.85 m long, which is added for the requested period.

Is breakfast included for children in the rooms? Yes, with the additional cost that applies to minors according to their age. You can consult our child policy in rooms here: Child Policies in Rooms – Enjoy

What view do the rooms have? Depending on the category, our rooms have a view of Mansa Beach (it may be partial or total depending on the room).

What types of rooms do you have? We have 3 types of standard rooms: Bay, Deluxe, Club, and various types of Suites (some for the exclusive use of our Enjoy Club members). To learn more about them, you can enter here: https://enjoypuntadeleste.uy/habitaciones/

Do you have family or connecting rooms? Family rooms are subject to the number of people staying. You can request 2 connecting rooms in your reservation, but they will be subject to availability at check-in.

Where can I see photos of the rooms? To see photos of the rooms, you can enter here: https://enjoypuntadeleste.uy/habitaciones/

What is the difference between the Club and the Bay room? BAY rooms retain the original decor, are located on the lower floors, and have a bathtub. Their view may be partial to Punta Ballena (Bay) or partial to the hotel's outdoor pool and the port of Punta del Este (Marina). DELUXE rooms were recently remodeled, have showers, are located on the middle floors, and have a partial or total view of Mansa Beach. CLUB rooms were the first remodeled rooms, have showers, are located on the upper floors, and have a partial or total view of Mansa Beach.

Do you have adapters in the rooms? One is sent to you per room if you request it by calling extension 2135 for Housekeeping. You must leave it in the room at the end of your stay (delivery will be checked).

What size are the beds in the rooms?

• Queen bed measurements: 1.34 m x 2.00 m
• King bed measurements: 1.82 m wide x 2.11 m long
• Extra bed: 0.93 m wide x 1.85 m (rollaway) Special requests regarding bed type are not confirmed at the time of booking because they are subject to availability at check-in.

Do the rooms have a kitchen? No, the rooms do not have a kitchen.

Do the rooms have a bathtub? Rooms on floors 3, 4, and 5 have a bathtub and a nylon curtain (except for 526 which has a shower and screen). From the 6th to the 17th floor, standard rooms have a shower and screen, and some suites have a jacuzzi while others only have a shower and screen.

Does the floor of the rooms have carpet? All rooms from the 3rd to the 17th floor have carpet.

Do the rooms have a balcony? All rooms have a terrace except one.

Are there rooms for people with reduced mobility? The hotel has 3 accessible rooms for people with reduced mobility with an adapted bathroom.

Do you have cribs for babies? We have cribs and baby bathtubs available upon request. The crib has a cost of USD 10 per night.

What amenities / equipment does the room have? Bay, Deluxe, and Club rooms have robes, shampoo, conditioner, shower cap, and soaps. Suites additionally have special amenities such as a dental kit, shaving kit, moisturizing lotion, vanity pack, comb, mouthwash, bath gel, and shoe polish. All rooms have hair dryers and a safety deposit box. Only suites have a coffee maker, which uses capsules at an extra cost. We lend electric kettles, microwaves, irons, and ironing boards according to availability.

What voltage do the rooms have? The voltage is 220 V.

What type of plug do the rooms have? The outlet is for 3-prong inline plugs.

Frequently Asked Questions Resort – During My Stay

Can visitors enter the rooms? Can visitors use the hotel facilities? Visitors cannot enter the rooms or use the hotel facilities.

Can food be brought to the room and left in the minibar? Can food be brought in from outside the hotel? The only food transfer to the room allowed is through Room Service, ordered from the menu options by calling 2270.

Can kosher food be brought into the room? Bringing food into the room is not allowed, including kosher food.

What are the Room Service hours? Room Service is available 24 hours.

How do I place a Room Service order? You can request Room Service by calling extension 2270.

How can I see the Room Service menu and prices? You can check our Room Service menu here: Room Service – Enjoy. It will also be provided to you via a QR code on the welcome letter in your room.

Do you have complimentary water? Yes, we provide 2 complimentary bottles of water.

How do I proceed in case of forgotten or lost items? Found items are kept for 60 days. After that time, they are donated. If the item has been claimed within that period, you have one year to retrieve it. After one year, they are donated.

Where do I contact if an appliance or line in the room malfunctions? Go to Housekeeping at extension 2135 to send a maintenance technician.

How do I request room cleaning? The room cleaning hours are from 8 am to 8 pm. Outside of these hours, we have an on-call service for emergencies. Always call Housekeeping at extension 2135.

What to do in case of annoying noises in the rooms? You can dial zero on your room phone to file a complaint.

What to do if my room access card does not work? Magnetic cards are sensitive to cell phones, so we advise not leaving them nearby. If it stops working, you can exchange it at the reception desk.

How do I request room changes due to inconveniences? You can request room changes in case of inconveniences by phone at extension 2190 or by going to the reception desk.

How can I coordinate or hire transportation (taxi / private car service)? Request it at the Concierge desk or by calling extension 2185.

Do you offer car rental service? Yes, you should go to the West Turismo desk from 9 am to 7 pm in low season and from 9 am to 12 am in high season, call extension 2300, or via WhatsApp at [phone] hours.

Can I book a city tour? Yes, you can do so at the Concierge at extension 2185 or at West Turismo from 9 am to 7 pm in low season and from 9 am to 12 am in high season, call extension 2300, or via WhatsApp at [phone] hours.

Do you have a bicycle rental service? We do not have bicycles.

Do you have shopping centers or stores inside or near the hotel? Yes, we have a shopping arcade that includes The Shop, a store where you will find fashion, accessories, electronics, and gift items, and a jewelry store, Sensations du Temp’s. In turn, we are a few blocks from the main commercial avenue Gorlero and Punta Shopping.

Do you have winery tours? Yes, you can inquire at the Concierge at 2185 or at West Turismo from 9 am to 7 pm in low season and from 9 am to 12 am in high season, call extension 2300, or via WhatsApp at [phone] hours.

Is it possible to use the facilities after check-out time? The use of facilities after check-out is not allowed as the keys will not be enabled; however, you can leave your luggage in storage for as long as you need.

Do local calls have a cost? Yes, calls from the room phone have a cost of USD 1.19 + VAT for cell phones and USD 0.54 + VAT for landlines.

Frequently Asked Questions Resort – Policies and Conditions

Can I cancel or modify my room reservation? Yes. You can check our cancellation policy here: Reservation Cancellation and Refund Policies – Enjoy

What is the child policy in the rooms? You can consult our child policy in rooms here: Child Policies in Rooms – Enjoy

What is the check-in time? Our check-in time is from 3 PM.

What is the check-out time? Our check-out time is until 12 PM.

What is the cost of early check-in? What is the cost of late check-out? You can inquire about our additional costs for early check-in and late check-out here: Check-in and Check-out Times and Documentation – Enjoy

What is the pet policy in the rooms? Only dogs are allowed as pets, with a maximum height of 40 cm. They must be held in arms in public areas (lobby, elevators, room hallways, etc.). Pets are not allowed in the Casino, restaurants, or the Spa. If a pet stays, it will be in the same room as its owner, exclusively on rooms on the 3rd floor, and an additional full daily rate must be paid. We have no restrictions for guide dogs.

Is smoking allowed in the rooms? You must request a smoking floor at the time of check-in.

Frequently Asked Questions Resort - Payments

What payment methods do you accept? We accept credit card, cash deposit in US dollars or Uruguayan pesos, and bank transfer (with at least 72 hours notice before the check-in date).

Can I pay for my room reservation in Argentina or Brazil in local currency? Yes, you can pay for your room reservation in the local currency of Argentina or Brazil.

What credit cards do you accept for room payment? We accept VISA, AMEX, and MASTER.

Do you accept cash in foreign currency for room payment (reais, euros)? At the reception and restaurants, only Uruguayan pesos and US dollars are accepted. We have a currency exchange within the facilities.

Is there a discount for cash payment of the room? There are no discounts for the payment method, except for discounts applied by issuing banks or the entities of each card.

Do you have benefits with any card for room payment? We do not have exclusive benefits with cards for room reservations, except for those offered by issuing banks or the entities of each card.

Where do I contact in case of a refund claim? Whenever you have a claim, you should go to the reception desk, and depending on the claim, you will be referred to the Manager of the corresponding area.